Building effective, resilient and trusted police organizations in Mexico

We worked with the University of Yale, Innovations for Poverty Action (IPA) and the Ministry of Security of Mexico City to design a program that would build more effective, resilient and trusted police organizations in Mexico by improving the relationships that exist within police institutions and those that they have with citizens.

Following a very successful first pilot, the program is now being scaled by IPA to bring its impact to other Mexican cities.

Mexico City

As of 2016


According to the National Survey of Victimization and Perception of Public Security 2016 (ENVIPE), 65% of citizens have little or no trust in Mexico City’s Police Officers, a high level of distrust compared to the national average of 44%. Lack of trust leads to undesirable consequences for both citizens and police officers, such as: problematic interactions, lack of mutual respect, lack of cooperation, distrust in the institution and lack of effectiveness in policing strategies.




We are working with the University of Yale, Innovations for Poverty Action (IPA) and the Ministry of Security of Mexico City (SSP) to adapt a model of procedural justice and legitimacy to the Mexico City police context, with the final aim of rebuilding trust between citizens and the police force.

We piloted a workshop based on the application of four principles of Procedural Justice in order to improve the relationship between police and citizens and to advise on how the implementation of these principles might raise the levels of trust within the police force.


  • Adaptation and co-design of the Procedural Justice Model process with Mexico City’s Ministry of Security.

  • Implementation of the pilot project: the “Productive Interactions with Citizens: Principles of Action” training with 40 police officers from 3 different areas of the city.

  • Follow-up messages periodically sent to strengthen procedural justice skills within the police force and in order to get information about the application of the four principles in the field.

  • Rigorous cultural change evaluation over three levels: 1) Knowledge acquisition evaluation  2) Internal change evaluation 3) Behavioral change evaluation


We are be part of the co-design and pilot phase of the Procedural Justice Model for the troopers (pilot 1) and mid-level officers (pilot 2).

Once the pilots have been implemented and adjusted, IPA and Yale, will continue the scale up with a larger number of police officers.      



The interaction of policemen and women with citizens is defined by the police force’s organizational design. Therefore, the strengthening of  the institutional capacity to respond to citizen security needs may offer an opportunity to build more effective, resilient, and trusted police organizations.